Contact Us
Please contact GatewayCDI's customer satisfaction department with any comments or service needs you may have about promotional products sold here. Hours of operation are 8:00am - 6:00pm CST, Monday - Friday.
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Mail: ShakleeStyle Company Store c/o GatewayCDI 909 N 20th Street St. Louis, MO 63106 |
Phone: 1-888-738-4160 |
Fax: 1-888-738-4154 |
Email Us
An asterik (*) denotes a required field.
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Frequently Asked Questions
| 1.) When will I receive confirmation from my order? |
| If you provided an email address a confirmation will be emailed to you withing 15 minutes of placing your order. |
| 2.) How do I cancel my order? |
| If you would like to cancel your order please call us. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call. |
| 3.) How do I exchange or return an item? |
| Return and exchange information can be found on the back of the packing slip. If you do not have the packing slip please call us. Please have your order number available when you call. |
| 4.) What are the ship methods for Hawaii and Alaska? |
| All orders to Hawaii and Alaska can be shipped either 2 day air or 1 day air. Unfortunately we can not ship ground. |
| 5.) Who determines what items are offered on the site? |
| We have a department dedicated to finding product. We also make decisions based on our client contact and customer feedback. If you would like to make a customer suggestion please use the form at the top of the page, we appreciate your input. |
| 6.) How long does it take to get an international shipping quote? |
| An international quote can take up to 3 business days to be processed and emailed out. |
| 7.) How do I change the shipping address for my order? |
| If you need to change the shipping address of your order and the order has not shipped please call us. Please have your order number available when you call. |
| 8.) Why do I have to give my credit card number when setting up an account? |
| You do not have to setup an account to access the store and browse for products. Setting up your account is part of the checkout process and a credit card is required to complete that process. |
| 9.) How do I find out the status of my order and tracking information? |
| Order status and tracking information can be found by clicking on My Account then clicking on the order number. Please note we can only provide shipping status of items that we stock and ship. Custom item shipping lead times can be found on the individual product pages. |
Customer Service
Customer FirstAt GatewayCDI, the customer always comes first. It is our goal to make your web experience easy and pleasant. If you have any questions or concerns please do not hesitate to contact us.
If you incur any problems or have any questions concerning merchandise or the status of your order, our customer satisfaction agents are available.
GatewayCDI will occasionally offer coupon codes and gift certificates at no charge for special promotions and marketing events. GatewayCDI reserves the right to cancel these promotions at any time for any reason.
Sales Tax
Applicable state sales tax will be added to all orders shipped in the States of Missouri, California, Illinois, South Carolina, New Jersey.
Inventory
We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete. If you need your order at a certain date please contact us by using the contact form above. Be sure to include your order number.
Shipping and Handling
All orders placed up to 4:00 PM CST will ship the same day following payment verifiication.
Shipping costs are calculated by the weight of the product and the zone that you are shipping to. You can view the cost on the checkout page before submitting your order. Please be sure to provide a physical address, not a PO box.
Warranty / Returns
All merchandise is guaranteed for workmanship and quality for 30 days from date of purchase. If, for any reason, you are not pleased with your order, please return the item. Custom imprinted items can not be returned except in cases where GatewayCDI is at fault. Send your return via prepaid and insured UPS. CODs cannot be accepted. Shipping charges are not refundable. Refer to the back of the packing slip for more information. If you have any questions please contact us by using the contact form above. Be sure to select Warranty / Returns as the subject. Please include the order number and the item you would like to return.